Privacy Policy

Switch’d is an insurance careers platform operated by Switch’d Recruiting LLC (“Switch’d”, “we”, “us”). This policy explains what we collect, who can see it, and how to make us stop.

The short version: nothing is visible until you publish, your current employer can never see you, and no employer gets your email or phone number until you apply to them or accept their invitation — on any plan, paid or not.

1. What we collect

• Account details — name, email, password (stored hashed, never in readable form).
• What you put on your profile — headline, summary, work history, location, licences, designations, systems, salary expectations, availability, LinkedIn address, photo, and any résumé you upload.
• What you do here — jobs you apply to, messages you send through the platform, interviews scheduled, and outreach you accept or decline.
• Employer details — for hiring accounts, your company, role, job posts and pipeline activity.
• Technical data — IP address, browser, and request logs, kept for security and debugging.

We do not verify credentials. Licences and designations are self-reported and shown as such. We do not check state insurance department records, the NIPR, or any issuer.

2. What employers can actually see

Your current employer can never see you. Tell us where you work now — picking them from the list, so we match the right company — and we keep you out of their candidate searches and stop them contacting you. This holds on every visibility setting below, including Open. It is the one guarantee that does not depend on a choice you have to remember to make.

Beyond that, your profile has a visibility setting. It starts at Open, and nothing is visible to anyone until you publish.

• Open (the default) — your profile is visible to any employer with an account. What they see depends on their plan and on whether you have dealt with them: an employer on the free plan sees your first name only, along with your photo, headline, experience, licences and metro. A paid plan additionally shows your full name, your public profile link and your LinkedIn. Your video intro, your personal social accounts and the companies you have worked for are not shown to anyone merely browsing. Not indexed by search engines unless you separately turn that on.
• Private — invisible to employers entirely. You can still search and apply.

There used to be a third setting, Shielded, which showed your experience without your name. It no longer exists: a profile is either visible or it is not, and this page described it long after it was removed. Nobody was switched to something more open than they chose — anyone on Shielded was moved to Private.

Your email and phone number are never shown to an employer browsing candidates. Not on any visibility setting, not on any plan. They are disclosed to one employer at the moment you apply to them, or accept their invitation — which is the point of applying, and is why an application can be answered. Your Instagram, TikTok, YouTube and Facebook links work the same way. You can take all of it back in Who can see you.

Applying introduces you. When you apply to a job, that specific employer sees who you are — that is what an application is. It does not reveal you to any other employer. When an employer invites you to apply, they can already see your profile — that is how they found you. Accepting adds your contact details and opens messaging; declining, or asking them to come back later, shares nothing at all.

You can see who looked. When an employer opens your profile from a search, that is recorded and shown to you.

You can block a company, an entire email domain, or an individual recruiter. A block hides you from them and prevents them contacting you.

3. Profiles someone else created about you

Recruiting agencies can enter a record about a candidate they are representing before that person has an account. If that has happened to you:

• Only the agency that created it can see it. It is not on the public platform.
• It is not published, and it is not shown to employers browsing candidates, until you claim it and publish it yourself.
• You can claim it — which puts you in control of it — or ask us to delete it, at privacy@switchd.app. We do not require you to create an account to have it removed.

4. How we use it

• To run the product: show you jobs, carry messages, book interviews.
• To email you about activity you are part of, and only that. See section 7.
• To take payment from employers, to prevent abuse, and to meet legal obligations.

We do not sell your personal information, and we do not share it with advertisers.

5. Who we share it with

• Employers — only as described in section 2, and only ever the projection your settings allow.
• Service providers we depend on — hosting and database (Render), payments (Stripe, who handle card details directly; we never see or store your card number), and email delivery. They process data on our instructions.
• Nobody else — except where the law requires it, or to investigate abuse or protect someone’s safety.

6. Deleting your account

Account settings → Close your account. This is not a hidden flag. When you close an account we overwrite your name, email, phone, LinkedIn, photo and résumé; revoke every employer’s access to your details immediately; withdraw your live applications; and release your email address so you can sign up again later if you want.

What survives: an employer keeps an anonymous record that someone applied and what was decided. They are required to keep hiring records, and it no longer says who you were.

You can also ask us to do any of this by writing to privacy@switchd.app.

7. Email

We email you when something is waiting on you — someone applied, an employer reached out, an interview needs a time, you have a message. Subject lines are deliberately vague (“You have a new applicant”), never naming an employer or candidate, because a preview on a lock screen should not out you. Every email has an unsubscribe link, and unsubscribing does not affect what you see inside the app.

8. Retention

We keep your profile while your account is open. Closed accounts are scrubbed immediately as described above. Application and hiring records are retained by the employer for as long as employment law requires them to be. Request logs are kept for a short operational window.

9. Your rights

Depending on where you live — including under the CCPA/CPRA in California and the GDPR in the UK and EEA — you may have the right to access, correct, delete, or export your data, to object to certain processing, and to withdraw consent. Most of these you can exercise yourself in the app. For anything else, write to privacy@switchd.app and we will respond within the period the applicable law requires. We will not treat you differently for asking.

10. Cookies and storage

We use browser storage to keep you signed in and to remember which company you are acting as. We do not use advertising cookies or third-party tracking pixels.

11. Security

Traffic is encrypted in transit. Passwords are hashed. Access to candidate data runs through a single enforcement point in our code so that visibility rules cannot be sidestepped by one forgotten query. No system is perfect; if you find a problem, please tell us at security@switchd.app and we will treat it seriously.

12. International transfers

We operate in the United States and your data is processed there. If you use Switch’d from outside the US, you are sending your data to the US.

13. Children

Switch’d is for working professionals and is not intended for anyone under 18. We do not knowingly collect data from children.

14. Changes

If we change this policy in a way that materially affects what employers can see, we will tell you in the product before it takes effect — not only by editing this page.

15. Contact

privacy@switchd.app for anything in this policy. support@switchd.app for everything else.