Account Manager

# Account Manager — Property & Casualty Insurance **Company:** Modern Reign Insurance Brokers **Department:** Property & Casualty **Position:** Account Manager **Employment Type:** Full-Time **Reports To:** Account Executive / Brokerage Leadership ## Position Overview Modern Reign Insurance Brokers is seeking an experienced, detail-oriented **Property & Casualty Account Manager** to manage and service a portfolio of commercial insurance clients. The Account Manager serves as a primary point of contact for assigned accounts and is responsible for delivering responsive, accurate, and proactive client service throughout the policy lifecycle. This position works closely with clients, producers, insurance carriers, underwriters, and internal team members to manage renewals, policy changes, certificates, coverage documentation, claims-related communication, and other day-to-day servicing needs. The ideal candidate understands commercial P&C insurance, communicates professionally with clients and carrier partners, maintains strong attention to detail, and takes ownership of their book of business. ## Key Responsibilities ### Client & Account Management * Serve as a primary day-to-day contact for assigned commercial P&C clients. * Build strong, professional relationships with clients and develop an understanding of their businesses, exposures, insurance programs, and service needs. * Respond promptly and accurately to client questions and service requests. * Proactively identify coverage gaps, upcoming needs, and potential account issues. * Maintain organized and complete client records within the agency management system. * Support producers and Account Executives in retaining and growing client relationships. ### Policy Servicing * Process policy endorsements, changes, cancellations, reinstatements, audits, and other servicing transactions. * Review policies, endorsements, binders, certificates, and other insurance documents for accuracy. * Issue and manage Certificates of Insurance and Evidence of Property Insurance. * Coordinate requests involving additional insureds, loss payees, mortgagees, waiver of subrogation, primary and noncontributory wording, and other coverage requirements. * Follow up with carriers and clients to ensure outstanding servicing items are completed. * Maintain accurate documentation of client and carrier communications. ### Renewals & Marketing * Manage the renewal process for assigned accounts from initial preparation through binding and policy issuance. * Begin renewal preparation sufficiently in advance to identify exposure changes, obtain updated underwriting information, and address potential coverage issues. * Prepare renewal applications, exposure schedules, supplemental applications, and supporting underwriting documentation. * Coordinate submissions with producers, wholesalers, underwriters, and carrier partners. * Track quotes, subjectivities, outstanding information, and renewal deadlines. * Review renewal terms, pricing, deductibles, limits, exclusions, and coverage changes. * Assist in preparing client-facing renewal proposals and coverage comparisons. * Coordinate binding instructions and confirm coverage has been placed correctly. ### Carrier & Underwriter Relationships * Communicate professionally and effectively with insurance carriers, MGAs, wholesalers, and underwriters. * Obtain quotes, endorsements, policy documents, loss runs, and other required information. * Follow up on outstanding carrier items and resolve discrepancies. * Develop productive relationships with carrier partners to facilitate efficient account servicing and placement. ### Claims Support * Assist clients with claim reporting and provide appropriate carrier or claims contact information. * Coordinate communication between clients and carriers when servicing assistance is required. * Track significant claims activity that may affect renewals or underwriting. * Obtain updated loss runs as needed for renewals and marketing. ### Compliance & Documentation * Maintain complete and accurate account documentation in accordance with Modern Reign procedures and applicable regulatory requirements. * Verify that required applications, disclosures, signatures, and supporting documentation are properly completed and retained. * Protect confidential client, financial, and insurance information. * Maintain all required insurance licenses and continuing education requirements. ## Qualifications * **2+ years of commercial Property & Casualty insurance experience** preferred. * Active **Property & Casualty insurance license** required or ability to obtain within an agreed-upon timeframe. * Working knowledge of common commercial insurance coverages, including: * Commercial General Liability * Commercial Property * Business Owners Policies * Commercial Auto * Workers' Compensation * Umbrella / Excess Liability * Professional Liability / E&O * Cyber Liability * Employment Practices Liability * Experience managing commercial insurance renewals and policy servicing. * Ability to read and interpret insurance policies, endorsements, schedules, and certificates. * Familiarity with agency management systems, carrier portals, and Microsoft Office or Google Workspace. * Strong written and verbal communication skills. * Excellent organizational skills and attention to detail. * Ability to manage multiple accounts, deadlines, renewals, and service requests simultaneously. * Demonstrated ability to work independently while collaborating effectively with producers and other team members. ## Preferred Qualifications * Experience working within an independent insurance brokerage. * Experience handling middle-market commercial accounts. * Experience marketing accounts to multiple admitted and non-admitted carriers. * Familiarity with surplus lines and wholesale brokerage placements. * Professional designations such as **CISR, CIC, CRM, CPCU**, or similar credentials. * Experience with complex contractual insurance requirements and certificate requests. ## Performance Expectations Success in this role will be measured by: * Client retention and satisfaction. * Accuracy and quality of account servicing. * Timely completion of renewals and client requests. * Proactive management of renewal timelines and outstanding items. * Quality and completeness of account documentation. * Responsiveness to clients, producers, and carrier partners. * Ability to identify and escalate coverage, underwriting, or servicing issues before they become problems. * Effective collaboration across the Modern Reign team. ## What We Look For Modern Reign Insurance Brokers values professionals who take ownership of their work, communicate clearly, and operate with a high level of accountability. The Account Manager should approach each client relationship with a service-oriented mindset while maintaining the technical discipline required in a professional insurance brokerage. We are looking for someone who is **organized, responsive, technically capable, resourceful, and proactive**—someone who does not simply process transactions, but actively manages accounts and helps deliver an exceptional brokerage experience. ## About Modern Reign Insurance Brokers Modern Reign Insurance Brokers is a client-focused insurance brokerage providing Property & Casualty insurance solutions to businesses and individuals. Our approach combines responsive service, thoughtful risk management, strong carrier relationships, and a commitment to helping clients protect what they have built. **Modern Reign Insurance Brokers is an equal opportunity employer.** We consider qualified applicants without regard to legally protected characteristics and are committed to maintaining a professional and inclusive workplace.